Terms and Conditions


Contracts   1. All our contracts with customers are on these conditions to the exclusion of all other terms and conditions. 2. These conditions apply to all La Belle Étoffe’s sales and any variation to these conditions and any representations about the goods shall have no effect unless expressly agreed in writing and signed by a duly authorised officer of La Belle Étoffe. By making an order (whether by telephone, e-mail, post or in person) the customer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of La Belle Étoffe which is not set out in the contract. Nothing in this condition shall exclude or limit La Belle Étoffe’s liability for fraudulent misrepresentation. 3. Each order or acceptance of a quotation by the customer shall be deemed to be an offer by the Customer to buy the goods subject to these conditions. 4. The contract shall be governed by EU law and the parties submit to the exclusive jurisdiction of the EU courts.

Purchases / Orders   1. All orders must be completed with full details of the customer’s address, telephone numbers and e-mail. 2. For goods in stock, payment must be made in full whether goods are being collected immediately by the customer or delivered. The delivery charge must also be settled in full. 3. We aim to be as accurate as we can with delivery estimates but they are not binding. Delays may occur in shipping which we have no control of and we ask our customers to be patient should unforeseen delays occur.

Delivery   1. Packing Charges are included in the price for postage. Days and times for delivery are estimates only and shall not be made of the essence by notice. 2. On delivery you will be asked to sign a delivery note to say that the goods have been received in good order and that all ordered goods have been delivered.

Risk / Title   1. The goods are at the risk of the customer from the time of collection, delivery or attempted delivery. 2. Ownership of the goods shall not pass to the customer until La Belle Étoffe has received in full (in cash or cleared funds) all sums due to it in respect of the goods; and all other sums which are or which become due to La Belle Étoffe from the customer on any account.

Returns    1. Private European Union customers have certain cancellation rights under the EU Consumer Protection (Distance Selling) Regulations 2000 ("the Regulations"). For full details the Regulations must be consulted, but in summary: (a) the right to cancel must be exercised on or before the end of the seventh day following the day after delivery of the goods; (b) any customer wishing to exercise this right to cancel must notify the vendor at the following address: in writing to La Belle Étoffe, 2 Rue de l'Europe, 17120 Mortagne sur Gironde, France or by email to sales@la-belle-etoffe.co.uk; (c) as a further condition of the right to cancel customers must also arrange (at their own expense) to return the goods in a saleable condition at the address referred to in (b) above as soon as possible (if the vendor has to collect or pay duties on the return cost then this will be deducted from any refund). The goods will be deemed returned when actually received by the vendor at the said address; (d) pending the return of the goods they must be kept in good condition; (e) customers shall be entitled to a full refund (less any charges referred to in (c) above) on full compliance with the foregoing. (f) Goods collected from La Belle Étoffe by customer or customer’s agent, such as courier not arranged or paid for by La Belle Étoffe, will be deemed to have been viewed and are excluded from the Right to Cancel.  (iii) Other than returns in accordance with paragraph 6(i) above, we reserve the right to charge a 15% handling charge where we accept the return of any goods. 2. Refunds will not be given for any purchases in our shop or any special orders or commissions. 3. Any damages must be reported within 24 hours of delivery, La Belle Étoffe will then aim either to replace the damaged item immediately or, if this is not possible as a suitable replacement is unavailable, to give a full refund. 4. La Belle Étoffe will not refund goods simply because they do not match, suit or fit or because they are unsuitable to the position the customer envisaged. Each piece is unique and vintage so cannot be returned a manufacturer. We ask all our customers to check their measurements and access to avoid disappointment.

Limitation of Liability   1. All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the contract. 2. Nothing in these conditions excludes or limits the liability of La Belle Étoffe:  for death or personal injury caused by La Belle Étoffe’s negligence; or under section 2(3), Consumer Protection Act 1987; or for any matter which it would be illegal for La Belle Étoffe to exclude or attempt to exclude its liability; or for fraud or fraudulent misrepresentation. 3. Subject to the above La Belle Étoffe’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the contract shall be limited to the contract price; and La Belle Étoffe shall not be liable to the customer for any pure economic loss, loss of profit, loss of business, depletion of goodwill or otherwise, in each case whether direct, indirect or consequential, or any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the contract.

Force Majeure   La Belle Étoffe reserves the right to defer the date of delivery or to cancel the contract (without liability to the customer) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of La Belle Étoffe .


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